Data Protection
GoJackpot Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data GoJackpot collects from players across Malaysia, how that data is processed and protected, the legal bases on which we rely, and the rights you hold over your own information. We are committed to handling your data transparently and responsibly.
Our Commitments
How GoJackpot Protects Your Data
Before reading the full policy, here is a plain-English summary of the six core data protection commitments GoJackpot makes to every registered user.
GoJackpot does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Full stop. Your data exists to improve your experience on our platform — nothing else.
All data transmitted between your device and GoJackpot servers is encrypted using 256-bit SSL/TLS technology. This is the same encryption standard used by major Malaysian banks including Maybank, CIMB, and Public Bank.
You have the right to access, correct, or request deletion of your personal data at any time. You may also object to certain types of processing or request data portability. Submit requests directly to our support team.
Every category of personal data we collect and process is supported by a defined lawful basis — whether contractual necessity, legitimate interest, legal obligation, or your explicit consent. We do not collect data without purpose.
We keep your data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. After retention periods expire, data is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, GoJackpot will notify affected users promptly in accordance with applicable data protection obligations.
Introduction
GoJackpot ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://gojackpot.cam ("Platform"). This Privacy Policy ("Policy") describes how GoJackpot collects, uses, stores, shares, and protects the personal data of individuals who register accounts, use our Services, visit our Platform, or otherwise interact with us ("you", "your", "User").
We are committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection and privacy laws. This Policy applies to all GoJackpot users, including registered players located across Malaysia — whether in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or elsewhere in the country.
By creating an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated into our overall user agreement framework.
Data Controller
For the purposes of applicable data protection legislation, the data controller responsible for the personal data processed under this Policy is the GoJackpot Platform operator ("GoJackpot", the "Controller"). The Controller determines the purposes and means of processing personal data collected through the Platform.
Where GoJackpot engages third-party service providers to process data on our behalf — such as payment processors, KYC verification providers, or platform analytics services — those parties act as data processors and are bound by contractual obligations to process data only in accordance with our documented instructions and in compliance with applicable law.
All data protection enquiries and requests to exercise your rights should be directed to our support team. Contact details are provided in Section 14 of this Policy.
Categories of Personal Data We Collect
GoJackpot collects the following categories of personal data from users and prospective users of the Platform:
Full legal name, date of birth, nationality, government-issued ID number (e.g., MyKad)
Email address, mobile phone number, residential address (city, state, postcode)
Payment method details (e-wallet IDs, bank account info), deposit and withdrawal history in MYR
Game history, bet amounts, win/loss records, session durations, preferred game categories
IP address, browser type and version, device type, operating system, time zone settings
Customer support chat transcripts, email correspondence, complaint records, feedback submissions
Pages visited, features used, click patterns, referral sources, session frequency and duration
Identity documents (MyKad, passport), proof of address, payment method ownership verification
Special Category Data: GoJackpot does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, health data, or biometric data. If such data is inadvertently provided (for example, in identity documents submitted for KYC), it is used solely for verification purposes and is not processed for any other purpose.
How We Collect Your Data
GoJackpot collects personal data through the following primary channels:
When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, participate in promotions, or voluntarily provide information through any other Platform interaction, you supply data directly to us. This includes all registration form fields, identity documents, and payment method details.
When you access and browse the Platform, our systems automatically collect certain technical and usage data through server logs, cookies, web beacons, and similar tracking technologies. This includes your IP address, browser fingerprint, session activity, and navigation patterns. See Section 7 for full details on cookies and tracking.
We may receive data about you from third parties in certain circumstances, including: identity verification providers used for KYC compliance; fraud detection and anti-money laundering screening services; payment processors such as FPX, DuitNow, and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay); and analytics and platform performance monitoring services.
Purposes of Processing & Legal Bases
GoJackpot processes your personal data for the following purposes, each supported by a defined lawful basis:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, Contact, KYC | Contractual necessity |
| Payment processing and transaction records | Financial, Identity | Contractual necessity |
| Identity and age verification (KYC) | Identity, KYC Documentation | Legal obligation; Contractual necessity |
| Anti-money laundering and fraud prevention | Identity, Financial, Technical | Legal obligation; Legitimate interest |
| Responsible gambling monitoring and controls | Gaming Activity, Financial | Legal obligation; Legitimate interest |
| Platform security and abuse prevention | Technical, Usage | Legitimate interest |
| Customer support and dispute resolution | Communication, Identity, Financial | Contractual necessity; Legitimate interest |
| Platform improvement and analytics | Usage, Technical, Gaming Activity | Legitimate interest |
| Promotional communications and personalisation | Contact, Gaming Activity | Consent (opt-in only) |
| Legal and regulatory compliance | All relevant categories | Legal obligation |
Where GoJackpot relies on consent as the lawful basis for processing (primarily for marketing communications), you may withdraw that consent at any time by contacting our support team or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to withdrawal.
Data Sharing & Third-Party Disclosure
GoJackpot does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share personal data with third parties only in the following circumstances and only to the extent strictly necessary:
We engage carefully selected service providers who process data strictly on our behalf and under our instructions. These include payment processing partners (FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank), identity verification providers, fraud screening services, cloud infrastructure providers, and customer support platform vendors. All processors are contractually bound to maintain data confidentiality and security.
GoJackpot may disclose personal data to regulatory authorities, law enforcement agencies, or courts when required to do so by applicable law, court order, or binding regulatory direction. We will only disclose the minimum data necessary to satisfy such requirements.
In the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of GoJackpot's assets, personal data held by us may be transferred to a successor entity. We will notify affected users prior to any such transfer and ensure the receiving entity is bound by obligations no less protective than those in this Policy.
Cookies & Tracking Technologies
GoJackpot uses cookies and similar tracking technologies (web beacons, local storage objects) to enhance platform functionality, improve user experience, analyse traffic patterns, and support fraud prevention measures. The following table summarises the principal categories of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for platform operation — login sessions, account authentication, security tokens, and load balancing. Cannot be disabled without impairing core functionality. | Session / up to 24 hours |
| Functional | Remembers your preferences such as language settings, preferred game categories, and notification choices to personalise your GoJackpot experience. | Up to 12 months |
| Analytical | Collects aggregated, anonymised data about how users interact with the Platform (pages visited, session duration, feature usage) to help us improve performance. | Up to 24 months |
| Security & Fraud Prevention | Supports detection of suspicious access patterns, bot activity, multi-accounting, and other fraudulent behaviour on the Platform. | Session / up to 30 days |
You may configure your browser to block or delete cookies at any time; however, disabling strictly necessary cookies will impair your ability to access and use the Platform. Most browsers allow granular cookie management through their settings menus.
Data Retention
GoJackpot retains personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations. The following indicative retention periods apply:
- Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations.
- Financial and Transaction Data: Retained for a minimum of seven (7) years following the date of each transaction, as required under applicable financial record-keeping obligations.
- Gaming Activity Data: Retained for five (5) years following account closure. Aggregated, anonymised gaming analytics may be retained indefinitely for platform improvement purposes.
- KYC Documentation: Retained for a minimum of five (5) years following account closure or the completion of the last verified transaction, in accordance with applicable identity verification requirements.
- Customer Support Records: Retained for three (3) years following closure of the relevant support interaction, unless the matter is subject to ongoing legal proceedings.
- Marketing Communication Preferences: Retained until you withdraw consent or object to processing, at which point preferences are updated and the data is no longer used for marketing purposes.
Upon expiry of applicable retention periods, personal data is securely deleted, destroyed, or anonymised in a manner that prevents reconstruction or re-identification.
Data Security
GoJackpot implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security framework includes the following:
- Encryption in Transit: All data transmitted between your browser or device and GoJackpot servers is encrypted using TLS 1.2 / 1.3 with 256-bit AES encryption (HTTPS).
- Encryption at Rest: Sensitive personal and financial data stored on GoJackpot servers is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. All internal staff with data access operate under confidentiality obligations and role-based permission frameworks.
- Two-Factor Authentication: GoJackpot supports and encourages the use of two-factor authentication (2FA) for all registered accounts to reduce the risk of unauthorised account access.
- Continuous Monitoring: Our security operations team monitors the Platform continuously for suspicious activity, intrusion attempts, and anomalous behaviour patterns.
- Third-Party Security Audits: GoJackpot undergoes periodic independent security assessments and penetration testing to identify and address potential vulnerabilities.
Your Responsibility: While GoJackpot takes extensive measures to secure our systems, the security of your account also depends on you maintaining a strong, unique password and keeping your login credentials confidential. GoJackpot will never contact you to ask for your password or one-time authentication codes.
Your Data Protection Rights
Subject to applicable law and certain conditions, you hold the following rights in respect of your personal data held by GoJackpot. You may exercise any of these rights by contacting our customer support team (see Section 14):
Request a copy of the personal data GoJackpot holds about you (a "Subject Access Request"), along with information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you. You may also update certain details directly within your account profile.
Request deletion of your personal data in certain circumstances — for example, where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
Request that GoJackpot temporarily pause processing of your personal data in specific circumstances, such as while you contest the accuracy of your data.
Request a copy of personal data you have provided to GoJackpot in a structured, machine-readable format for transfer to another data controller.
Object to processing based on legitimate interest grounds, including the use of your data for direct marketing or profiling purposes.
GoJackpot will respond to all valid rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with written notification provided to you. We may request proof of identity before processing a rights request to protect against unauthorised access.
Children's Privacy
The GoJackpot Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. This policy applies regardless of the legal age of majority in any particular jurisdiction.
If GoJackpot becomes aware that personal data has been collected from a user under the minimum age requirement, we will take immediate steps to delete that data, close the associated account, and refund any deposits made (subject to verification that no bonus funds have been claimed). If you believe that a minor has registered an account on GoJackpot, please notify our support team immediately.
GoJackpot employs age verification procedures at the point of registration and during KYC review. We take underage gambling seriously and co-operate fully with any lawful regulatory investigation in this regard.
International Data Transfers
GoJackpot operates with infrastructure and service providers that may be located outside of Malaysia. As a result, your personal data may be transferred to and stored in jurisdictions other than Malaysia in the course of our normal business operations.
Where personal data is transferred internationally, GoJackpot ensures that appropriate safeguards are in place to protect the data to a standard equivalent to, or greater than, the protections afforded under applicable Malaysian data protection law. These safeguards may include contractual data transfer clauses, adequacy decisions, or binding corporate rules where applicable.
By using the GoJackpot Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside of Malaysia as described above, where necessary for the provision of our Services.
Amendments to This Policy
GoJackpot reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the Services we offer. The "Last Updated" date displayed at the top of this page will be revised to reflect any material changes.
Where changes are significant, we will endeavour to notify registered users by email or through a prominent notice displayed on the Platform. However, you are encouraged to review this Policy periodically to remain informed about how GoJackpot handles your personal data.
Your continued use of the Platform following the posting of any revised Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and contact our support team to arrange for account closure.
Contact Us
If you have questions or concerns about this Privacy Policy, wish to exercise any of your data protection rights, or need to report a potential privacy issue, please contact the GoJackpot data protection team through any of the following channels:
[email protected] — please use the subject line "Privacy Request" for all data protection-related enquiries to ensure prompt handling. We aim to acknowledge all privacy-related emails within 48 hours.
Available 24/7 via the GoJackpot Platform. For urgent privacy concerns — such as suspected unauthorised account access — live chat is the recommended first point of contact due to its real-time response capability.
Our customer support and data protection team operates 24 hours a day, 7 days a week, aligned to Malaysia Standard Time (MYT, UTC+8). Support is available in English, Bahasa Melayu, and Chinese.
GoJackpot takes all privacy enquiries seriously. If you are not satisfied with the outcome of a privacy request or complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
Privacy You Can Trust
GoJackpot is committed to protecting your data with the same care we put into every aspect of our platform. If you have questions about how we handle your information, our support team is available 24/7 in English, Bahasa Melayu, and Chinese. Ready to explore the platform? Head back to the homepage.